You are entitled to a refund for items you purchase from Hooper Ruff if the item is:
- Faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
- Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
- Not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
And you return the item within a reasonable time (14 days) after purchase and provide Hooper Ruff with proof of purchase, such as your original Hooper Ruff receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.
Hooper Ruff reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
If you are entitled to a refund but you would prefer to exchange the item of equivalent value to the item, Hooper Ruff is happy to exchange instead of a refund.
Hooper Ruff is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.
UNWORN CLOTHING & ACCESSORIES:
Under our own Hooper Ruff 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to the purchase price for most items provided that (not including personalised leather stamping):
- You return the item within 14 days from the date of purchase (or for online purchases, from the date you receive it); and
- The item is unworn and in its original condition; and
- All original labels and tickets are attached to the item; and
- You provide an original Hooper Ruff tax invoice as proof of purchase; and
- Sale merchandise will only be exchanged, not refunded.
